π Key Information Summary
- Goals of care (GoC) discussions align treatment decisions with the patient's values, preferences, and realistic clinical outcomes in the context of advanced or life-limiting illness.
- Every Australian adult should be offered the opportunity to complete an Advance Care Directive (ACD) β these are legally binding in all states and territories under relevant legislation.
- Identify the substitute decision-maker (SDM) early; Australian law recognises hierarchy of default SDMs (spouse/partner β adult child β parent β sibling β close friend) in the absence of a formally appointed enduring guardian.
- Use structured communication frameworks β SPIKES for breaking bad news, Ask-Tell-Ask for information exchange, and NURSE statements for responding to emotion.
- Discuss both best-case and worst-case scenarios using time-limited trials and "hoping for the best, preparing for the worst" language to support realistic expectations.
- Treatment burden must be weighed against potential benefit at every stage β consider treatment toxicity, hospital time, functional decline, and symptom burden against likelihood of meaningful response.
- Resuscitation plans (Not for Resuscitation / Ceiling of Treatment orders) are medical decisions guided by clinical futility, patient wishes, and state-based legislation β they are not simply patient choice alone.
- Goals of care are dynamic and should be revisited at key transition points: new diagnosis, disease progression, change in functional status, and after acute deterioration or hospitalisation.
- General care planning includes advance care planning (ACP), anticipatory prescribing, preferred place of care and death, and referral to specialist palliative care where appropriate.
- Aboriginal and Torres Strait Islander patients face unique barriers including cultural safety, language, geographic isolation, historical mistrust, and differing concepts of "country," kinship, and end-of-life β culturally responsive approaches are essential.
- Document GoC conversations in the medical record and ensure accessibility across care settings β use My Health Record, state-based ACD registers, and portable resuscitation/ceiling-of-treatment plans.
- The surprise question ("Would you be surprised if this patient died in the next 12 months?") is a validated screening tool to trigger timely GoC conversations in primary and hospital care.
Introduction & Australian Context
Goals of care (GoC) discussions are structured conversations between clinicians, patients, and their families or substitute decision-makers that explore values, preferences, and realistic treatment outcomes in the context of serious or life-limiting illness. These conversations form the foundation of person-centred care and are integral to advance care planning (ACP) in Australia.
In Australia, approximately 160,000 people die each year, with around 70β80% of deaths preceded by a period of chronic or serious illness where GoC discussions are relevant. Despite this, fewer than 15% of Australians have a documented advance care directive, and many people die receiving treatments inconsistent with their stated preferences. The National Palliative Care Strategy 2018 identifies improving access to ACP as a key priority.
Shared decision-making in advanced illness requires clinicians to move beyond simply presenting treatment options. It demands exploration of what matters most to the patient β their goals, fears, acceptable trade-offs, and definition of quality of life. This topic provides a practical framework for conducting these conversations across the trajectory of serious illness, from early disease through to end-of-life care.
Australian Legislative Framework
Advance care planning legislation varies by state and territory but shares common principles:
| State/Territory | Key Legislation | ACD Term Used | SDM Appointment |
|---|---|---|---|
| NSW | Powers of Attorney Act 2003; Guardianship Act 1987 | Advance Care Directive / Living Will | Enduring Guardian |
| VIC | Medical Treatment Planning and Decisions Act 2016 | Advance Care Directive | Medical Treatment Decision Maker |
| QLD | Powers of Attorney Act 1998; Advance Health Directive Act 1998 | Advance Health Directive | Enduring Power of Attorney (Health) |
| WA | Advance Health Directive Act 1996 | Advance Health Directive | Enduring Power of Guardianship |
| SA | Advance Care Directives Act 2013 | Advance Care Directive | Substitute Decision-Maker (appointed) |
| TAS | Guardian and Administration Act 1995 | Advance Care Directive for Health Care | Enduring Power of Guardianship |
| ACT | Medical Treatment (Health Directions) Act 2006 | Health Direction | Enduring Power of Attorney |
| NT | Advance Personal Planning Act 2013 | Advance Personal Plan | Decision-maker (appointed) |
Treatment Options
Goals of care discussions encompass a broad spectrum of treatment decisions, from disease-modifying interventions to purely comfort-focused care. The clinician's role is to present realistic options aligned with prognosis and patient priorities.
Treatment Continuum
Specific Treatment Decisions
Common treatment decisions requiring GoC alignment include:
| Treatment Domain | Questions to Explore | Key Considerations |
|---|---|---|
| Cardiopulmonary resuscitation (CPR) | "If your heart were to stop, would you want us to attempt to restart it?" | Success rates in advanced illness are <5β10% with meaningful survival; discuss futility honestly |
| Mechanical ventilation | "Would a breathing machine be consistent with what matters to you?" | Consider NIV (BiPAP) as a bridge vs. invasive ventilation; discuss likelihood of extubation |
| Renal replacement therapy | "Would dialysis improve your quality of life or add burden?" | Consider conservative (non-dialysis) management pathway for elderly with significant comorbidity |
| Antimicrobials | "Would treating this infection help achieve your goals?" | Parenteral vs. oral; antibiotics can provide symptom relief even in end-of-life (e.g., for dyspnoea from pneumonia) |
| Artificial nutrition & hydration | "In the dying phase, nutrition may cause more discomfort β shall we focus on mouth care?" | Parenteral/enteral nutrition rarely beneficial in advanced cachexia; subcutaneous fluids for symptomatic dehydration |
| Transfusion | "Would blood transfusions help you feel better or would the trips to hospital be too much?" | Consider community-based transfusion programs; weigh symptom benefit vs. burden of attendance |
| Palliative chemotherapy / immunotherapy | "What are you hoping this treatment will achieve?" | Clarify realistic response rates, symptom burden of treatment, and time on treatment vs. time with quality |
Best-Case & Worst-Case Outcomes
Discussing prognosis requires honesty tempered with empathy. The "best-case / worst-case" framework helps patients and families understand the range of possible outcomes and make decisions consistent with their values.
The Best-Case / Worst-Case Framework
Prognostic Communication Tools
| Tool / Metric | Use | Limitations |
|---|---|---|
| The Surprise Question | Screening: "Would I be surprised if this patient died in the next 12 months?" | Low specificity; should prompt further assessment, not be used alone |
| PPS (Palliative Performance Scale) | Functional status scoring (100% = full function, 0% = death); median survival estimates at each decile | Less reliable in non-cancer diagnoses; inter-rater variability |
| Prognostic indices (e.g., SPICT, GSF-PIG) | Identifying patients who need palliative care alongside disease management | Designed for generalist use; not a substitute for clinical judgement |
| Disease-specific scores | NYHA Class IV, MELD score, FEVβ <30%, HFA-ABC staging, Glasgow Prognostic Score | Population-level data; individual prognosis varies significantly |
| Clinician gestalt | Experienced clinician estimate ("days to weeks," "weeks to months," "months to a year") | Tends to overestimate survival; use alongside objective measures |
Treatment Burden vs. Benefit
Every treatment decision in advanced illness requires careful assessment of burden against potential benefit. As illness progresses, the threshold for acceptable burden rises and the expected benefit narrows. GoC discussions must explicitly address this balance.
Dimensions of Treatment Burden
| Burden Type | Examples | Assessment Questions |
|---|---|---|
| Physical burden | Nausea, fatigue, pain, procedures, immobility, incontinence | "How do the side effects compare to the symptoms of the disease itself?" |
| Psychological burden | Anxiety, depression, loss of autonomy, fear, existential distress | "Is the uncertainty of treatment causing more distress than the illness?" |
| Social burden | Time away from family, inability to attend events, role changes, caregiver exhaustion | "What are you missing out on because of treatment?" |
| Financial burden | Out-of-pocket medication costs, travel to appointments, lost income, allied health fees | "Are there financial pressures from the treatment that are causing stress?" |
| Logistical burden | Frequent hospital visits, lengthy infusions, multiple medications, monitoring requirements | "How manageable is the treatment routine for you and your family?" |
| Opportunity cost | Time spent on treatment vs. time for "what matters most" β travel, relationships, goals | "If you had 6 months left, how would you want to spend it?" |
Communicating BurdenβBenefit Trade-offs
Use concrete, specific language rather than general reassurance:
- Avoid: "This treatment might help." β This is vague and may inflate expectations.
- Prefer: "Out of 100 people who receive this chemotherapy, about 25β30 will see their cancer shrink, but 15β20 will experience significant side effects requiring hospitalisation. The average benefit is an extra 2β3 months of life."
- Avoid: "We need to fight this." β Framing treatment as a battle implies that stopping treatment is "giving up."
- Prefer: "We want to do what is most aligned with your goals β whether that means active treatment or focusing on comfort and time at home."
Frameworks for Benefit Assessment
A tumour shrinking on CT is a response. The patient feeling better and living longer with good quality is a benefit. Always discuss whether a response translates into meaningful benefit for this individual patient.
"What if the treatment works β what does success look like for you?" and "What if it doesn't work β what would you want us to do then?" These two questions frame the entire GoC discussion around the patient's definition of a life worth living.
General Care Planning
Once goals of care have been discussed and agreed upon, they must be translated into a concrete, documented care plan that is accessible across all care settings. Good care planning ensures that the patient's wishes are known and respected, even when the patient can no longer communicate.
Components of a Comprehensive Care Plan
Palliative Care Phases & Planning Implications
| Phase | Description | GoC Focus | Medicare Support |
|---|---|---|---|
| Stable | Patient's needs are being met by current care plan | Review and reaffirm GoC; ensure ACD is current | GP Management Plan (MBS 721), Team Care Arrangement (723) |
| Unstable | Unexpected crisis or new issue requiring urgent change in management | Reassess GoC urgently; consider ceiling of treatment | Palliative Care Support Program (PCSP) β additional support days |
| Deteriorating | Progressive decline despite optimal management | Community Palliative Care, specialist outreach | |
| Terminal / Dying | Death expected within days | Comfort care only; anticipatory medications; family support; place-of-death preferences | After-hours palliative care support line; GP home visits (MBS 5000β5067) |
| Bereaved | After the patient's death | Family/carer grief support; debrief; referral to bereavement services | Bereavement support through palliative care services |
Communicating with Families
Families are integral to GoC discussions but may have different priorities to the patient. Key strategies include:
- Family meetings: Structured, multidisciplinary meetings with the patient (if able), family/SDM, and key clinicians. Allocate at least 30β60 minutes. Use SPIKES framework.
- Managing disagreement: When family members disagree with the patient's wishes or with the clinical team, involve the hospital ethics committee, the Office of the Public Advocate, or seek a second medical opinion.
- Cultural sensitivity: Explore cultural, spiritual, and religious beliefs that may influence treatment preferences. Allow time for community or family consultation where culturally appropriate.
- Ongoing updates: Families should receive regular, consistent information. Designate a single point of contact (key worker) to avoid conflicting messages.
Communication Frameworks & Skills
Effective GoC discussions depend on skilled communication. Clinicians should be trained in evidence-based communication frameworks and practise these skills regularly.
SPIKES β Breaking Bad News & Initiating GoC
| Step | Action | Example Language |
|---|---|---|
| Setting | Prepare the environment; ensure privacy; invite key people; sit down | "I've asked your daughter to join us today because this is an important conversation." |
| Perception | Assess what the patient already knows | "What have the other doctors told you about your illness?" |
| Invitation | Ask permission to share information | "Would it be okay if I talked to you about what we're facing and what options we have?" |
| Knowledge | Share information in small chunks; use plain language | "I'm sorry to say that the scan shows the cancer has spread. [Pause]" |
| Emotions | Acknowledge and respond to emotions using NURSE statements | "I can see this is really hard to hear. It's okay to feel upset." |
| Strategy / Summary | Discuss next steps; align on goals; summarise the plan | "Let's talk about what matters most to you and how we can make a plan that reflects that." |
NURSE Statements β Responding to Emotion
- N β Naming: "It sounds like you're feeling scared about what's ahead."
- U β Understanding: "I can understand why you would feel that way."
- R β Respecting: "You've shown incredible strength through all of this."
- S β Supporting: "We will be with you every step of the way."
- E β Exploring: "Tell me more about what worries you the most."
Ask-Tell-Ask β Information Exchange
This cyclical framework prevents information overload and ensures patient understanding:
Special Populations
Paediatrics
Pregnancy
Elderly / Frail
Renal Impairment
Hepatic Impairment
Immunocompromised
Monitoring & Reassessment
Goals of care are not static documents β they must be reviewed regularly and updated as the patient's condition, preferences, or circumstances change.
Triggers for GoC Review
Documentation Standards
- Document GoC discussions in the medical record with date, participants, key decisions, and rationale.
- Use structured templates (e.g., Respecting Patient Choices forms, state-specific ACD documents).
- Upload ACDs and resuscitation plans to My Health Record where possible.
- Provide copies to the patient, SDM, GP, residential facility, and hospital (if multiple sites of care).
- Review and re-sign ACDs annually or after significant health changes.
Aboriginal and Torres Strait Islander Health Considerations
Aboriginal and Torres Strait Islander Australians experience significantly higher rates of chronic disease and lower life expectancy than non-Indigenous Australians (gap of approximately 8 years). Goals of care discussions must be conducted with deep cultural awareness and responsiveness to the unique social, historical, and spiritual contexts of Indigenous communities.
π References
- 1. Australian Commission on Safety and Quality in Health Care (ACSQHC). National Safety and Quality Health Service Standards. 2nd ed. Sydney: ACSQHC; 2021. Comprehensive Care Standard.
- 2. Palliative Care Australia. National Palliative Care Strategy 2018. Canberra: Australian Government Department of Health; 2018.
- 3. Advance Care Planning Australia. National Framework for Advance Care Planning. Melbourne: Austin Health; 2018. Available at: advancecareplanning.org.au.
- 4. Australian Institute of Health and Welfare (AIHW). Palliative care services in Australia. Cat. no. HWU 224. Canberra: AIHW; 2023.
- 5. Buck K, Detering KM, Sellars M, et al. Prevalence of advance care planning documentation in Australian health and residential aged care services. BMJ Support Palliat Care. 2021;11(3):316β323.
- 6. Sudore RL, Lum HD, You JJ, et al. Defining advance care planning for adults: a consensus definition from a multidisciplinary Delphi panel. J Pain Symptom Manage. 2017;53(5):821β832.
- 7. Clayton JM, Hancock KM, Butow PN, et al. Clinical practice guidelines for communicating prognosis and end-of-life issues with adults in the advanced stages of a life-limiting illness, and their caregivers. Med J Aust. 2007;186(S12):S77βS108.
- 8. Australian Institute of Health and Welfare (AIHW). Aboriginal and Torres Strait Islander Health Performance Framework: Summary report 2023. Cat. no. IHPF 2. Canberra: AIHW; 2023.
- 9. Shahid S, Bessarab D, van Schaik KD, Aoun SM, Thompson SC. Improving palliative care outcomes for Aboriginal Australians: service delivery, education and training. Palliat Med. 2013;27(7):623β626.
- 10. You JJ, Dodek P, Lamontagne F, et al. What really matters in end-of-life discussions? Perspectives of patients in hospital with serious illness and their families. CMAJ. 2014;186(18):E679βE687.
- 11. Mack JW, Weeks JC, Wright AA, Block SD, Prigerson HG. End-of-life discussions, goal attainment, and distress at the end of life: predictors and outcomes of receipt of care consistent with preferences. J Clin Oncol. 2010;28(7):1203β1208.
- 12. RACGP. Advance care planning in general practice. East Melbourne: The Royal Australian College of General Practitioners; 2021.
- 13. Downar J, You JJ, Bagshaw SM, et al. Nonbeneficial treatment Canada: definitions, causes, and potential solutions from the perspective of healthcare workers. Crit Care Med. 2015;43(2):270β281.
- 14. White B, Willmott L, Close E, et al. Legislation improves advance care planning in Australia. Intern Med J. 2020;50(8):954β960.
- 15. Palliative Care Australia. Dying to Talk: Discussion Starter. Canberra: Palliative Care Australia; 2019. Available at: dyingtotalk.org.au.